Privacy Policy

 Shipments

•  The delivery of the product by the website will only be done after receiving a payment confirmation from the credit company and receiving a receipt, the product will be delivered to the address that the customer typed and/or delivered when placing the order in the online form.
•  The site undertakes to deliver the goods within the delivery time  to the requested destination and will do its best to ensure that the product arrives quickly.
• The delivery time may change depends on the area
• Deliveries outside of Jerusalem  are recommended to be ordered a few days in advance.
• During the Chagim – there is no commitment to an exact day but for the week next to the chag.

•  The website management will do its best to deliver the products quickly and the products will be sent to the mail within 3 business days from the day the order is received and confirmed 
•  Product delivery times include only the calculation of business days (Sundays to Thursdays, not including Fridays, Saturdays, holiday erev the holidays).
• The deliveries that will be provided through the delivery company on behalf of the website management are in accordance with the conditions of the delivery company, the distribution areas of the delivery company and in advance coordination with the recipient of the order.
•  If the delivery company is unable to make the delivery to the delivery address for any reason. The website management will inform the customer and will work to find an alternative solution that will meet the wishes of both parties.

The delivery dates indicated on the website and above do not apply to products that are out of stock on the website and/or from the relevant supplier’s stock.

• Shipments are made by a courier company, through which the products will be transported. The conditions of the courier company will bind the customer.
• Shipping fees – in addition to the price of the ordered products, the orderer will be required to pay a shipping fee, the amount of the shipping fee will appear at the end of the order process according to the shipping method chosen by the orderer, unless otherwise specified.

• • The shipping fee will be paid with the payment for the product..
  •  The website will not be responsible for any delay and/or delay in delivery and/or non-delivery of the products caused by one of the following reasons:
  • Force majeure and without prejudice to the generality of the said war, military operation, emergency operation and/or natural damage and/or from events beyond the control of the site such as strikes and shutdowns of all bags and/or suppliers of services or goods necessary for the production of supplies or product transportation.
  •  Any reason beyond the control of the site and/or the company.
  • A reason related to the delivery company.
  • The indicated product delivery times include only the calculation of business days (Sunday to Thursday excluding Fridays and Saturdays,erev holiday and holidays).
  •  The customer must immediately notify the website if the product has not been delivered within the delivery period specified on the website, in such a case the new delivery time will be calculated from the date of coordination of a new date.
  •  Make sure to fill in accurate and up-to-date details, in case the products are returned to the company due to incorrect details, the customer will be responsible for shipping and handling fees.

• Cancellation of purchase

• • The customer may cancel the transaction in accordance with the provisions of the Consumer Protection Law and the regulations established pursuant thereto. Without derogating from:
  •  Cancellation of a transaction will be done only by a written message to the email address cake@esteeandcocoa.com‏
  •  Canceling a transaction by the customer will not be possible for the purchase of certain items as detailed in subsection 14c(d) of the Consumer Protection Law.

• Cancellation of purchase by the company

• The company shall be entitled, at its sole discretion, for any reason, and at any time, to cancel or terminate a transaction and/or sale and/or to cancel an order, in whole or in part, and/or the activity of the website, in whole or in part.
• Notification of such cancellation or suspension will be given to the user or the orderer, and the company will refrain from charging the orderer’s credit card or refund any amount paid for the products, to the extent that it was paid.

 

• • Except for the restitution of the amount of the transaction as mentioned, the user or the customer will not have any claim, demand and/or demand against the company and/or the supplier for the cancellation of the transaction as stated in this section.
  • If it is discovered that a product is out of stock, the site may cancel the order or offer an equivalent replacement item. If an order is canceled as mentioned, the website will not be responsible and will not bear any direct, indirect, consequential or special damage caused to the customer or a third party, including but not limited to damage due to the purchase of the item from a third party at a higher price.

• responsibility

• The company (and/or anyone on its behalf) does not directly or indirectly bear any responsibility for damages resulting from the use and/or reliance on information published on external websites, which can be reached through any of the services on the website. It will be clarified that the company does and will do its best to cooperate with reliable and reputable suppliers only.
• The company (and/or anyone on its behalf) does not directly and/or indirectly bear any responsibility for damages resulting from and/or related in any way to the use and/or performance of the site.
• In any case, the company will not be held responsible for any activity of any other party that is not under its full control.